If you’ve contacted Roco about rescue equipment recently, you’ve probably talked with Teresa Wilson. She talks with customers about their equipment needs and helps to make sure they get what they need, when they need it. She prepares quotes, processes purchase orders for sales and inventory, oversees shipping, and processes invoices once the order is shipped. Teresa handles all phone orders as well as website orders. She is responsible for updating product information in our accounting software and on the Roco website. In addition to managing our sales inventory, she also helps with inventory tracking for our training gear and CSRT services equipment.
Teresa joined Roco Rescue in 2015 as a member of our Equipment Sales and Service team. As she learned more about rescue gear and our internal processes, she took on more managerial responsibilities in 2017. Prior to joining Roco, Teresa spent much of her career in various administrative roles from the corporate setting to the construction industry. She lives in Central, which is just outside Baton Rouge. In her spare time, Teresa enjoys cooking and spending time with her children.
When asked about the most rewarding part of her job, Teresa says, “Knowing that I am helping others get the equipment they need in order to train and/or follow through on any rescues that may arise in their response area is most rewarding. Also, being able to work along side and learn from some of the best in the business who truly care and constantly strive to help others possibly save lives all in the name of safety.”
Teresa also believes in the company’s mission, which she describes as, “Roco strives to say up-to-date with all safety standards and OSHA regulations to provide top notch training, contracted standby rescue teams and equipment – while ensuring that safety is top priority for clients and employees.”